Privacy Policy
Effective Date: [16/04/2025]
Help The Broker (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with global privacy standards—including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using our website or engaging with our services, you agree to the practices outlined below.
1. Who We Are
Help The Broker is a consulting agency specializing in forex business services, including company formation, licensing, banking, platform development, and risk solutions.
Registered Email: info@helpthebroker.com
2. What Personal Data We Collect
We collect information necessary to deliver our services and operate efficiently:
a) Identifiable Information
- Full name
- Email address
- Phone number (WhatsApp/Telegram)
- Business name and company registration details
- Country of residence
b) Technical Data
- IP address
- Device type
- Browser type/version
- Pages visited, time spent on site
- Referring URLs
c) Communication Data
- Messages sent via email, forms, or messaging apps
- Call logs (if applicable)
- Support requests and follow-ups
d) Financial & Transactional Data
- Invoicing information
- Payment confirmation from third-party processors (we do not store your credit card details)
3. How We Use Your Data
We process your personal data for legitimate business reasons, including:
- Delivering services you’ve requested
- Communicating with you regarding projects, support, and updates
- Sending marketing emails (if you opt-in)
- Processing payments and issuing invoices
- Improving website performance and user experience
- Complying with legal obligations and regulatory requirements
4. Legal Basis for Processing (GDPR Users)
If you’re in the EU/EEA, we only process your data when we have a legal basis:
- Consent – When you voluntarily provide information or subscribe to emails
- Contractual necessity – To deliver services you request
- Legal obligation – Where laws require us to retain or share data
- Legitimate interests – For fraud prevention, improving our services, or basic analytics
5. Your Rights (GDPR / EEA)
If you’re located in the European Economic Area, you have the right to:
- Access your data
- Correct inaccurate or outdated information
- Request deletion (the “right to be forgotten”)
- Restrict or object to processing
- Data portability (get a copy of your data in machine-readable form)
- Withdraw consent at any time
To exercise your rights, email us at: info@helpthebroker.com
6. Your Rights (California – CCPA)
If you’re a California resident, you have the right to:
- Know what personal data we collect, use, and disclose
- Request deletion of your personal information
- Opt-out of sale of personal data (Note: We don’t sell your data)
- Non-discrimination for exercising your rights
To submit a CCPA request, contact us at info@helpthebroker.com and include “CCPA Request” in the subject line.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes we collected it for, including:
- Legal, accounting, or reporting obligations
- Ongoing service delivery
- Dispute resolution and fraud prevention
8. How We Protect Your Data
We take security seriously and use strong measures to safeguard your data:
- SSL encryption across all web traffic
- Firewalls and intrusion detection systems
- Role-based access and 2FA for internal systems
- Regular backups and security audits
Please note, while we take appropriate precautions, no system is entirely immune to breaches.
9. Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Analyze website performance
- Track marketing effectiveness
You can manage or disable cookies in your browser settings, but some website functionalities may not work as intended.
10. Sharing of Data
We do not sell your data. We may share your data:
- With verified service providers (e.g., hosting, payment processors)
- With law enforcement if legally required
- During a merger, sale, or acquisition (we’ll notify you)
11. International Transfers
If you’re outside the EU or UK, understand your data may be transferred to and processed in countries with different data protection laws. We ensure those transfers are done legally using safeguards like:
- EU Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs)
12. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us so we can promptly remove the information.
13. Third-Party Links
Our website may include links to third-party platforms or external service providers (e.g., banking or licensing authorities). We’re not responsible for their content or privacy practices—read their policies if you engage with them.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you via email or a notice on our website. The updated version will always reflect the latest “Effective Date” at the top.
15. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to make a formal request regarding your personal information, you may contact us using the details below:
Email: info@helpthebroker.com
We will respond to all legitimate requests in accordance with applicable data protection laws.